Here is a testimonial that was submitted for our amazing Director of Property Management, Rachel Knight.
My husband and I met Rachel when we first started looking for a rental property in Berkeley County in May 2018. We were nervous to rent from a property management company since we had only rented from private owners before but looking back, we know we made the right decision in our choice to rent from OakTrust Properties. Rachel has been nothing short of amazing since the first day we met her! She was very helpful through the application and move in process, even checking in with us a few weeks after the move to make sure we were settled and didn’t need anything. Rachel (and everyone at OakTrust) has been extremely responsive and helpful. Whether it was a simple question about mail services or an unexpected maintenance need, Rachel was always available and made our questions and needs a priority. Rachel has proactively checked in with us every few months for the past 2 years. She has celebrated life events such as our wedding by sending congratulation emails and has supported us through some tough months during an unexpected health incident. Rachel has become much more than a property manager to us- she has become a dear friend and an amazing support during our time in Berkeley County.
Rachel is always respectful of our schedules when planning for property walk throughs. She responds to emails quickly, often offering suggestions or recommendations for any property related questions/concerns we may have. My husband and I are looking forward to our upcoming move to Greenville; however, it is bittersweet knowing we will no longer be a part of the OakTrust ‘family.’ I refer to it as ‘family’ because that is the culture and community OakTrust has created among their owners, property managers, and tenants. I would recommend OakTrust Properties to anyone looking to list their home as a rental property or anyone who is looking to move into a new rental. We are so grateful for the support OakTrust and Rachel have provided us in the past 2 years!